Here at Luxe Beauty Labs, we believe in the quality of our products, which is why we offer a 30-Day Money Back Guarantee on our products. We want you to be completely satisfied with your products and your overall experience with our company. To ensure your satisfaction, we have made it easy to return products for a refund.
Contact our customer support center by email at: Support@luxebeautylabs.com
Or simply give us a call at: 1-800-756-6844
Our business hours are as follows:
Monday thru Friday from 9:00 AM to 5:00 PM Pacific Standard Time
You must call us for an RMA (return merchandise authorization) and to receive our return address information. An RMA is required for a refund.
After receiving your RMA, you will need to do the following:
- Return the empty and unused portion of your product, along with the original invoice (place it inside the return package) to ensure proper handling.
- Customer is responsible for shipping costs on returns; we refund for product cost only. We do not provide return labels.
- All packages returned, refused, or undelivered will be refunded the cost of the product minus shipping fees incurred by shipment of the package.
- Returns must be received in our offices within fourteen days from the billing date.
- Used/Empty product containers may only be returned if adequate time has elapsed to use the product as directed on the label.
- All refunds will be processed to the original form of payment once the package is received and verified, which may take up to seven business days. Please allow up to 72 hours for your financial institution to process the refund.
Click here to contact support to request a refund or contact our support team.