Is There a Money Back Guarantee?

Yes, all our products are upheld with a 30-day money back guarantee. For refund/exchange details please see our returns/exchanges policy on our site located here

Should you need additional information or have concerns please contact our Customer Service Department at 800-756-6844 or support@luxebeautylabs.com. Our customer service team is available from 9AM – 5PM PST Monday thru Friday.

Do you ship internationally?

At this time, we currently only ship within the United States.

When will my order ship?

Orders are generally shipped within 1-2 business days. Business days are Monday thru Friday, excluding holidays. Once an order is processed and shipped, you will receive a confirmation email with your shipping and tracking information. For shipping details please see our shipping policy on our site located here.

Should you need additional information or have concerns please contact our Customer Service Department at 800-756-6844 or support@luxebeautylabs.com. Our customer service team is available from 9AM – 5PM PST Monday thru Friday.

Once I place an order can I cancel or modify it?
In order to ship your order to you as soon as possible, processing begins immediately once the order is placed. If you would like to cancel an online order after it has been placed, please contact us by email support@luxebeautylabs.com as soon as possible. Provided the order hasn’t been processed, we will do our best to accommodate your request. Once approved, you will be fully refunded. 

I made a return. How soon will I see the credit on my account?
Return credits usually take 7-10 business days from the time we receive your item(s) and process your return. The amount of time before you see the amount on your credit card statement is at the discretion of your credit card provider, but most payments are reflected within 1-2 billing cycles.

Is Luxe Beauty Labs cruelty-free?
Yes, we are cruelty free.

How often do I use big full lashes?

When initially starting with Big Full Lashes, use once a day for 3 months, through a full lash cycle. After 3 months, use once every other day for maintenance.

What does a full lash cycle mean?
Lashes naturally go through a full lash cycle that consists of three phases. The anagen phase where lashes grow. The catagen phase which is a transition phase. And the telogen phase when the lashes rest and then fall out before new ones appear. This entire lash cycle lasts approximately 3 months. And interesting to note, we typically lose 2-3 eyelashes every day.

What happens to my lashes after i stop using big full lashes?

If you discontinue use of Big Full Lashes, your lashes will not maintain the benefits you achieved while using the product and will revert back to your regular lashes and lash cycle of growth rest and fall out.

I tried your product, and my eyes got a little red and irritated?

While sensitivity is rare, there is always a possibility whenever introducing a new beauty product. When initially using Big Full Lashes, some people may experience a slight sensitivity. Often, sensitivities occur with the use of too much product per application. If irritation occurs, feel free to use the product every other day or so for a week or two. Then continue with daily use, as instructed. If irritation persists at any time, discontinue use immediately.